Our Annual Report and Financial Statements
Annual Report and Financial Statements 2022-23
Report and Financial Statements for the year ended 31 March 2023
Annual Report and Financial Statements 2021-22
Report and Financial Statements for the year ended 31 March 2022
Annual Report and Financial Statements 2020-21
Report and Financial Statements for the year ended 31 March 2021
Annual Report and Financial Statements for 2019-20
Our Annual Report and Financial Statements for 2019-20
Annual Report and Financial Statements for 2018-19
Our Annual Report and Financial Statements for 2018-19
Annual Report and Financial Statements - 2017-18
Our Annual Report and Financial Statements for 2017-18.
Annual Report and Financial Statements - 2016-17
Our Annual Report and Financial Statements for 2016-17.
Annual Report and Financial Statements - 2015-16
Our Annual Report and Financial Statements for 2015-16.
Annual Report and Financial Statements for 2014-15
Our Annual Report and Financial Statements for 2014-15.
Performance report
Our Corporate Strategy 2021-24
Corporate Strategy 2021-24
We have three key priorities for the future of our homes, our services and our organisation. Successfully delivering our objectives will ensure that we meet the aspirations of our vision by enabling our customers to build better futures.
Policies
Anti-social behaviour and Hate Crime Policy
The purpose of this policy is to offer assurance to our customers, colleagues and partners’ that we take anti-social behaviour (ASB) seriously and that we will act appropriately to resolve.
Allocations and Letting Policy
Setting out our approach to how we allocate and let our properties.
Complaints and Compensation Policy
This policy sets out Accent’s commitment to the effective management of customer complaints and our approach to compensating those who may have suffered loss, inconvenience, or distress because of our actions or inaction (such as a service failure or decisions made) by Accent or one of its partners.
Tenancy Policy 270324
This policy gives general guidance on the tenancies that will typically be offered by Accent.
Good Neighbourhood Management Policy March 24
This policy provides information about how we approach neighbourhood issues which are not antisocial behaviour but still require a landlord response.
Unacceptable Behaviour Policy V1
This policy sets out how we will work with customers who present behaviour we consider to be unacceptable, when they contact us to access our services. This includes contact that is face to face, by telephone, by e mail, via social media or in writing.
Equity Diversity And Inclusion Policy V2
This policy sets out how Accent approaches its equity, diversity and inclusion responsibilities.
Domestic Abuse Policy
The purpose of this policy is to reassure customers and colleagues that threats or acts of domestic abuse are taken seriously, and how we will respond to reports of such abuse affecting customers or members of their households.
ESG reports
ESG Report 22 23
Our first ESG statement for 2022/23 outlines how we deliver on these values, while striving to meet the Sustainability Reporting Standard for Social Housing, and relevant UN Sustainable Development Goals (SDGs).
