Tenant satisfaction and feedback
We measure these through an annual perception survey.
This information comes the survey we did in 2023 with our general needs homes, housing for older people, supported housing, intermediate rent, (a rental choice for lower to moderate income households), temporary accommodation and our shared ownership homes.
in rented homes
happy with overall service from their landlord (32.8% for LCHO)
who received a repair
in the last 12 months were satisfied with repair
who received a repair in the last 12 months
were satisfied with the time taken
satisfied
their home is well-maintained
in rented homes
satisfied their home is safe. (47.6% for LCHO)
satisfied their landlord listens to their views
and takes appropriate action (22.7% for LCHO)
satisfied that their landlord
keeps them informed about things that matter to them. (37.7% for LCHO)
agreed their landlord
treats them fairly and with respect. (37.4% for LCHO)
who made a complaint in the last 12 months
were satisfied with their landlord's response (8.4% for LCHO)
satisfied their landlord
keeps communal areas clean and well maintained (33.7% for LCHO)
satisfied their landlord
makes a positive contribution to the neighbourhood (21% for LCHO)
satisfied their landlord's approach
to anti-social behaviour.