Accessibility statement for Accent

This accessibility statement applies to www.accentgroup.org

This website is run by Accent Housing Limited. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • access text to speech with built in access to Browsealoud
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

We know most older PDF documents are not fully accessible to screen reader software, which means some parts of this website are not fully accessible such as the Investors and Reports page.

 

Feedback and contact information

If you find any problems not listed on this page, think we’re not meeting accessibility requirements, or need information on this website in a different format, please email customer.services@accentgroup.org or call our Contact Centre on 0345 678 0555 (option 2) or use our Contact form. We’ll consider your request and get back to you.

If you cannot view the map on our ‘contact us’ page, call or email us  for directions.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

Accent Housing Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

 

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the exemptions listed below.

 

Non-accessible content

The content listed below is non-accessible for the following reasons.

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix Annual reports.

Any new PDFs or Word documents we publish will meet accessibility standards.

 

Preparation of this accessibility statement

This statement was prepared on 14/09/2020. It was last reviewed on 03/10/2024.

This website was last tested on 01/10/2024 against the WCAG 2.2 AA standard.

The test was carried out by Accent Housing Limited. The most viewed pages were tested using automated testing tools by our website team.