Collaborating with our customers to improve our services is fundamental to providing high-quality services and places where customers can feel ‘good to be home’.
That's why we are excited to share the launch of our new ‘Customer Champions’ initiative to help drive improvements to our services. Our new Champions are long-standing Accent customers who are already members of our Customer Experience Committee and have responsibility for reviewing how we perform across all our housing and customer-facing services.
Our Champions will work with us to help drive improvements in areas where customers have told us we need to do better, mainly anti-social behaviour, how we deal with complaints, and how we provide estate services, such as cleaning of communal areas and grounds maintenance.
The Champions will review customer feedback, assess and scrutinise performance, and most importantly, present opportunities for change to improve services for customers, based on customer feedback.
Our Champions will help ensure that our customers' voices are not only heard but are integral to shaping and improving service delivery and our decision-making processes.
