Over the past week, we have taken significant steps to raise awareness about anti-social behaviour (ASB), highlighting its impact and promoting solutions to tackle the issue.
ASB awareness is essential to help everyone understand what it is, how to prevent it, and how to report it effectively. To begin with, we hosted meet-and-greet events across our regions, bringing customers face-to-face with their local housing teams, police, and council representatives. These in-person events provided a platform for customers to voice concerns, share experiences, and work together to find solutions.
We also recently shared our updated ASB policy, showing our commitment to customer safety. Key updates to the policy include:
- Faster Responses: Serious ASB reports will now receive a response within 24 hours.
- Simplified Policies: Clearer guidelines and a practical toolkit have been introduced to help customers navigate the ASB process with ease.
- A New Task Group: A dedicated ASB Task Group, featuring Customer Champion Jackie Best, has been established to explore new ways of supporting customers.
We also held ASB and Safeguarding drop-in sessions for #TeamAccent employees. These sessions gave our staff the chance to talk about safety and how we can all work together to create respectful and safe communities.
It’s been an inspiring week of working alongside our customers and partners. Together, we’re making great progress in building safer, stronger communities for everyone.