We have recently become aware of an issue with our website. Between April and 12th September 2024, complaints logged online via our website have not been recorded. This was due to an unknown IT issue with the website. As soon as we realised the error, we fixed it immediately and it is now working normally. We were able to retrieve information on some of our customers who had tried to make a complaint in this time, and we contacted those we could identify through this process. However, we are aware that only a small number have been retrieved, and we have no way of knowing who reported a complaint for the period of April to 2nd September 2024. We are very sorry for this and apologise to any customers who this has affected.
If you made a complaint through our website between April and 2nd September 2024, and your complaint has not been responded to, please get in touch. You can call us on 0345 678 0555, email customerservices@accentgroup.org or complete a complaints form.
This applies to all our customers; leaseholders, homeowners, freeholders and tenants.