You should have now received details of your new charges for 2024/25.
Your booklet will explain all your individual charges in detail. Your charges can apply from different dates and times, depending on your tenancy, and be different to those of even your close neighbours, depending on where you live, the type of home you live in and the services you receive.
If you have any questions, or you need more information or a more detailed explanation of your charges, or you want to discuss your specific situation or circumstances, our team is just a message or call away. Our trained advisors will be happy to help you with any of your questions, or if you need help or advice, and we can refer you to specialist agencies who can also help with any financial struggles or money worries.
Our door is always open for your feedback about your charges, your home or any of your services. Whether good, or not so good, we are here to listen and act on what you say, and we will always work hard to improve the services we provide to you.
Please contact us if you have any questions. You might also find our rent and charges information page helpful.