The weather is very windy right now across the UK due to Storm Eowyn.
We’re expecting high call volumes into our Tech Hub today. We’re working hard to answer calls as quickly as possible, so please bear with us.
To ensure that we are able to deal with emergency repairs effectively, please be aware that there are other ways to report routine repairs. You can report non-urgent repairs or maintenance issues by using your customer portal MyAccount, or you can email our team direct on customerservices@accentgroup.org. Routine repairs will be progressed in our normal timeframes.
Read more about how to report a repair.
Here’s how you can prepare for stormy weather and high winds:
🔹 Bring things inside: Put garden furniture, bins, and anything loose indoors or make sure they are secure.
🔹 Close all windows and doors: Protect your home from the wind.
🔹 Stay indoors: Only go outside if you need to.
In an emergency:
🔺 Call 999 if you or someone else is in danger.
🔺 Contact your energy provider if your power goes off.