We’re contacting customers to ask a few questions that will help us get to know more about you. The information you provide will help us to shape the services we deliver to customers in the future, and we’d really like your help.
This week we’re sending emails and text messages to customers who we have email addresses and mobile numbers for. In the emails and text messages will be a secure link to a form, with some questions we’d love you to answer.
Once you click on the secure link, you’ll notice that some of the questions are specific. This is intentional, and answering them will really help give us the information we need to shape our future services to customers.
Any information you share with us will be kept strictly confidential. We will only use the information for very specific purposes and you can read about how we use and store your personal information here.
Below is some further information about what we’re doing, why, and how.
Why we’re asking you for this information
We’re governed by the Regulator of Social Housing and are expected to hold a certain level of information about our customers. This is to enable us to deliver fair and accessible services that meet the needs of our customers.
By understanding more about you, it will help us to provide more personalised support, build stronger relationships, and create inclusive communities.
What information we’re asking for
We’ll ask for basic information such as your contact details, communication preferences, demographic information, and any specific needs or requirements you may have. This will allow us to ensure our services are fair, accessible, and relevant.
What we’ll use your information for
Your information will be used to:
• shape our future services
• improve the way we respond to issues or requests
• analyse trends to enhance our overall service delivery
• fulfil our regulatory obligations with the Regulator for Social Housing
We may also use your information to provide meaningful signposting to external services that you could benefit from.
How we protect your data
We take data protection seriously and your data will be kept strictly confidential. We will only use the information for very specific purposes and you can read about how we use and store your personal information here.
Is it mandatory to provide your information to us?
No, it’s not, however we’re required by the Regulator of Social Housing to request it from you.
Having this information about you will help us to shape our future services to better meet customer needs. Without accurate information about our customers, there may be limitations to how we can support customers with specific needs.
How your information will affect the services you receive from us
Providing this information will only enhance the services you receive from Accent. It won’t negatively impact the services you currently receive. The information you provide will help us improve how we deliver services to you in the future.
Updating your information if it changes in the future
You can update your information anytime by contacting us directly. Keeping your information up to date ensures we continue to meet customer needs effectively.