Measuring up to the Tenant Satisfaction Measures
We are regulated by the RSH and measure performance through 22 Tenant Satisfaction Measures (TSMs). Share feedback via our annual survey to help us improve our services.
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Staying gas safe in your home
Stay gas safe year-round. Landlords must complete annual gas safety checks by law. Let us in to ensure appliances are safe. Contact us if you're worried about heating.
Accent celebrates Biddenham new homes with partners
On July 9, Accent celebrated the completion of 75 new affordable homes at Saxon Park, Biddenham, in partnership with Dandara Homes, addressing local housing needs and fostering community stability.
Accent’s new affordable homes in Bourne marked with charity donation
Accent and Allison Homes launched a new affordable housing development at Elsea Park, donating £4,800 to Inspire+, a sports charity supporting youth through education and community initiatives.
Accent appoints new Chief Information Officer
Accent Group announces James Anderson as Chief Information Officer. With vast tech experience, he’ll lead digital innovation, data integration, and enhance customer-focused services.
National Specialist Housing Residents’ Panel - Members Wanted!
At Accent, we value your feedback! Join our new national specialist housing residents' panel to discuss and improve services for all. Help us ensure every voice is heard—let's work together!
Accent announces Sarah Ireland as Interim CEO
Accent announces Sarah Ireland as Interim CEO following Paul Dolan’s departure. Sarah will build on Accent's strong foundation, driving growth and impact, while recruitment for a permanent CEO begins.
RAAC Update
Accent is inspecting over 200 properties for RAAC roofing systems following recent government guidance. So far, no RAAC has been found, and affected customers will be contacted if any issues arise.
New Hempsted residents enjoy community fun day
Accent Housing's Trelowen Way in Peterborough hosted a fun community day with activities, local organisations, and support services, helping residents connect and build a thriving community.
Green light for Allison Homes and Accent Housing’s affordable homes at Elsea Park
South Kesteven District Council approved 48 affordable homes at Elsea Park, Bourne, by Allison Homes and Accent Housing. Construction starts March 2024, offering affordable rent and shared ownership.
School children plant tree in Godmanchester
Accent and Seagate Homes donated £250 to Godmanchester Bridge Academy for outdoor learning, marked by a tree planting at their 105-home project in Cambridgeshire.
Rent & Service Charges 2024/25
You should have received your 2024/25 charges details. For questions or more information, contact our team. We're here to help with any concerns and provide financial advice if needed.
Local charity receives support from Accent’s partner Allison Homes
Accent visited the Ferry Project to celebrate a £13,000 donation from Allison Homes for a new cookery school. This supports the upcoming Whittlesey Green development of 130 affordable homes.
Improving the Standard of our Empty Homes
In response to customer feedback, we’ve enhanced our void standard, now carpeting bedrooms, offering decoration vouchers, and using hygrometers to monitor humidity in new homes.
Help with the Cost of Living
Struggling with the cost of living? Our "Winter Ready" leaflet offers tips on grants, benefits, and food banks. Contact us for support or visit our website for more help!
Brighouse homes retrofitted to improve energy efficiency
Six social-rented homes in Brighouse received energy-saving upgrades, including insulation and new windows, reducing carbon emissions and lowering energy bills by improving thermal comfort.
Celebrating 60 new affordable homes in Bedford
On Friday 4th October, we celebrated the completion of 60 new affordable homes in Bedford.
Accent's Brand-New Look
We are excited to announce that Accent has undergone a brand refresh, and you will soon start to notice our fresh look.
The Big Conversation
On the 1st and 4th November we are introducing our new customer engagement strategy, and we want you to be part of it. We want to speak to as many of you as possible over these two days.
Talk Money Week
This week, we’ve been celebrating Talk Money Week – a time to encourage everyone to have open conversations about money.
Accent Takes a Stand Against ASB
Over the past week, we have taken significant steps to raise awareness about anti-social behaviour (ASB), highlighting its impact and promoting solutions to tackle the issue.
The Big Conversation 2024
In November we held ‘The Big Conversation’, our annual customer engagement event. Over 250 members of #TeamAccent went all over the country, listening to customers' feedback, ideas and thoughts.
Temporary Call Centre Closure
Our call centre will be closed briefly on Thursday, 19th December, from 12:15pm to 1:00pm. We apologise for any inconvenience this may cause