Get financial support now
If you’re worried about paying your rent or service charge, don’t keep it to yourself. Find out how our financial support service can help you get back on your feet and in control.
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Supporting safe and happy communities
Discover how Accent supports safe, welcoming neighbourhoods. Report anti-social behaviour, share feedback or get involved to help improve your community.
Accent launches new Customer Engagement Strategy
As a direct result of customer feedback, and in line with our desire to further collaborate with customers on our services, we have launched a brand new Customer Engagement Strategy.
Talk Money Week
This week, we’ve been celebrating Talk Money Week – a time to encourage everyone to have open conversations about money.
Accent Takes a Stand Against ASB
Over the past week, we have taken significant steps to raise awareness about anti-social behaviour (ASB), highlighting its impact and promoting solutions to tackle the issue.
Accent’s Second Annual Environmental, Social, and Governance (ESG) Report is published
Here is our ESG report which shows our ongoing commitment to delivering safe, sustainable, and affordable homes, while aligning our work with the Sustainability Reporting Standard for Social Housing.
We’d like to know more about our customers
We’re contacting customers to ask a few questions that will help us get to know more about you.
The Big Conversation 2024
In November we held ‘The Big Conversation’, our annual customer engagement event. Over 250 members of #TeamAccent went all over the country, listening to customers' feedback, ideas and thoughts.
Temporary Call Centre Closure
Our call centre will be closed briefly on Thursday, 19th December, from 12:15pm to 1:00pm. We apologise for any inconvenience this may cause
Financial Support this Christmas
We can offer support and advice to help you manage your money and clear any arrears you may get into. Our website is packed with information, including details of free financial services.
Christmas Opening Hours
Over Christmas, our opening hours will be a little different to normal.
Bradford 2025
Bradford becomes the UK City of Culture 2025! Celebrate its arts, history, and youth. Join events & explore opportunities.
Your Local Warm Space
With the continuing cost of living crisis and below freezing temperatures, why not spend some time in your local warm space. Spend some time relaxing in a comfortable, warm environment.
Strong Winds: Be Ready and Stay Safe
Stay safe during Storm Eowyn with our tips for managing high winds. Learn how to secure your home, report repairs via MyAccount, and handle emergencies.
Did you report a complaint via our website last year?
If you reported a complaint via our website between April and 2nd September 2024 and haven't received a response, please contact us. Learn more about the issue and how to get in touch.
Rent and Service Charges: Look Out for Your Booklet
Customers will soon get a booklet with personalised rent and service charge information for the upcoming year. Find out what to expect and how to get support if you're worried about payments.
Retrofit funding to support more than 400 households
More than 400 households set to benefit from energy efficiency improvements, including, loft insulation, cavity insulation, air source heat pumps, and solar photovoltaic (PV) panels.
Helping Our Customers Stay in Their Homes
Discover how Accent Housing helped a longtime resident overcome financial hardship, secure vital support, and stay in her home through expert assistance and partnership programs.
Bradford 2025 – The Celebrations Continue
Bradford 2025 - the UK City of Culture. Bradford is hosting performances, exhibitions & community events. Discover what's on, including the touring Beacon venue, and join the celebrations.
Tilery Community Action Day: Making a Difference Together
Accent Housing joined partners for a Community Action Day in Tilery, Stockton, improving public spaces, tackling local issues, and engaging with residents to build a safer, stronger community.
Working Together for a Cleaner Primrose Hill
We joined customers, partner agencies, and local groups for a clean-up at Primrose Hill, tackling ASB concerns, offering advice, and collecting 15 bags of rubbish. Read more about our efforts!
Tech Hub Closure on Thursday 10th April
On Thursday 10th April, our Tech Hub team will be in training. For emergencies, call 0345 678 0555. Non-urgent issues can be reported via MyAccount or resolved with our DIY repair videos.
The Great British Spring Clean 2025
Accent customers and colleagues took part in the Great British Spring Clean 2025, coming together to clear litter and freshen up our neighbourhoods.