Measuring up to the Tenant Satisfaction Measures
We are regulated by the RSH and measure performance through 22 Tenant Satisfaction Measures (TSMs). Share feedback via our annual survey to help us improve our services.
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Staying gas safe in your home
Stay gas safe year-round. Landlords must complete annual gas safety checks by law. Let us in to ensure appliances are safe. Contact us if you're worried about heating.
Accent's commitment to community cohesion amid recent unrest
Accent stands united against recent unrest and racist violence, emphasising our commitment to inclusivity and zero tolerance for hate crimes. We are here to support our communities and ensure safety.
Case Study: Helping our customer regain independence
Aids and Adaptations team helps customers live independently with home modifications. Hear how bathroom changes helped a customer regain independence, improve wellbeing, and feel safer at home.
Accent celebrates Biddenham new homes with partners
On July 9, Accent celebrated the completion of 75 new affordable homes at Saxon Park, Biddenham, in partnership with Dandara Homes, addressing local housing needs and fostering community stability.
Accent’s new affordable homes in Bourne marked with charity donation
Accent and Allison Homes launched a new affordable housing development at Elsea Park, donating £4,800 to Inspire+, a sports charity supporting youth through education and community initiatives.
Customer Champions
We're excited to launch our new 'Customer Champions' at Accent, comprised of dedicated customers who will help drive service improvements. Their insights will ensure your voice shapes our services.
National Specialist Housing Residents’ Panel - Members Wanted!
At Accent, we value your feedback! Join our new national specialist housing residents' panel to discuss and improve services for all. Help us ensure every voice is heard—let's work together!
RAAC Update
Accent is inspecting over 200 properties for RAAC roofing systems following recent government guidance. So far, no RAAC has been found, and affected customers will be contacted if any issues arise.
New Hempsted residents enjoy community fun day
Accent Housing's Trelowen Way in Peterborough hosted a fun community day with activities, local organisations, and support services, helping residents connect and build a thriving community.
Green light for Allison Homes and Accent Housing’s affordable homes at Elsea Park
South Kesteven District Council approved 48 affordable homes at Elsea Park, Bourne, by Allison Homes and Accent Housing. Construction starts March 2024, offering affordable rent and shared ownership.
School children plant tree in Godmanchester
Accent and Seagate Homes donated £250 to Godmanchester Bridge Academy for outdoor learning, marked by a tree planting at their 105-home project in Cambridgeshire.
Rent & Service Charges 2024/25
You should have received your 2024/25 charges details. For questions or more information, contact our team. We're here to help with any concerns and provide financial advice if needed.
Local charity receives support from Accent’s partner Allison Homes
Accent visited the Ferry Project to celebrate a £13,000 donation from Allison Homes for a new cookery school. This supports the upcoming Whittlesey Green development of 130 affordable homes.
Improving the Standard of our Empty Homes
In response to customer feedback, we’ve enhanced our void standard, now carpeting bedrooms, offering decoration vouchers, and using hygrometers to monitor humidity in new homes.
Staying Safe from House Fires
Stay safe from kitchen fires by using thermostat-controlled fryers, keep your kitchen clean, and avoid overloading electrical sockets. Always monitor candles and consider battery-operated options!
Help with the Cost of Living
Struggling with the cost of living? Our "Winter Ready" leaflet offers tips on grants, benefits, and food banks. Contact us for support or visit our website for more help!
53 Week Payment Year
In the 2024/25 financial year, there are 53 Mondays, impacting weekly and fortnightly charges. For details on how this affects your payments, visit our 53-week years page or contact us!
Brighouse homes retrofitted to improve energy efficiency
Six social-rented homes in Brighouse received energy-saving upgrades, including insulation and new windows, reducing carbon emissions and lowering energy bills by improving thermal comfort.
Celebrating 60 new affordable homes in Bedford
On Friday 4th October, we celebrated the completion of 60 new affordable homes in Bedford.
We've made some changes to how we advertise our homes.
There will be two ways to find a home with Accent – on local council websites for choice-based lettings, or on Rightmove.
Accent's Brand-New Look
We are excited to announce that Accent has undergone a brand refresh, and you will soon start to notice our fresh look.
The Big Conversation
On the 1st and 4th November we are introducing our new customer engagement strategy, and we want you to be part of it. We want to speak to as many of you as possible over these two days.