InTouch Nottingham

November 2024

• Reports have recently been received of criminal activity being experienced in the blocks. This includes the theft of a bicycle and an empty property of ours has also been broken into and damaged. Nottinghamshire Police have been made aware, and the CCTV Footage of the incidents has been submitted to them. Please can all residents be vigilant, and ensure that personal items are kept securely in your properties, and that all vehicles are locked.
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• I continue to visit Addington Court on a fortnightly basis to keep actively working in the area, and addressing concerns with residents as/when they become apparent. If you have any concerns, please contact me.
• I continue to work closely with Rushcliffe Borough Council & Nottinghamshire Police to identify anti-social behaviour issues earlier and where possible taking a proactive approach when considering allocating to new properties.
• If you are experiencing Anti-social behaviour at the moment – please ensure you contact me at the above email address, or check out the “ASB Toolkit” on Accents website.
• MalcFirth continue to visit fortnightly during March-October to carry out grounds maintenance on the scheme. With the recent sunny & wet weather the green areas are growing very quickly. If there are any specific areas that you feel require a 'harder pruning' please get in touch.
• Next Scheme Inspection Due: 09/01/2025

November 2024

• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• During November to March our landscaping contractors MalcFirth will only visit site once a month to complete essential grounds maintenance. This will include clearing leaves, and hard pruning. If you observe any other areas that need attention, please get in touch.
• The five blocks of flats on the estate are in the process of having additional security fitted to their communal front doors to stop people trespassing into each block. It is essential that residents ensure these doors are secured correctly when entering and exiting the buildings to ensure no unauthorised access.
• Next Scheme Inspection Due: 22/01/2025

November 2024

• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• During November to March our landscaping contractors MalcFirth will only visit site once a month to complete essential grounds maintenance. This will include clearing leaves, and hard pruning. If you observe any other areas that need attention, please get in touch. 
• I continue to visit Crossways Drive on a monthly basis - if you require any assistance, please contact me to arrange a visit.
• Next Scheme Inspection Due: 29/04/2025

November 2024

• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• During November to March our landscaping contractors MalcFirth will only visit site once a month to complete essential grounds maintenance. This will include clearing leaves, and hard pruning. If you observe any other areas that need attention, please get in touch.
• Scaffolding is expected to be erected week commencing 11th November 2024 to begin planned maintenance work to replace velxu windows throughout the scheme.
• If there are any further issues that Accent are not aware off, please feel free to reach out on the above customer services email address.
• Next Scheme Inspection Due: 23/01/2025

November 2024

• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• Due to the size of the scheme on Garood Close, it does not require me to attend weekly. However I often try to visit on two occasions per month to ensure everything is as it should be.
• If there are any further issues that Accent are not aware off, please feel free to reach out on the above customer services email address.
• Next Scheme Inspection Due: 19/08/2025 

November 2024

• In November a contractor worker for Ian Williams was bitten by a dog when entering a communal area. Although the dog was on a lead, it should have been muzzled to avoid accidents like this occurring. Please can I ask all residents with dogs to be mindful of this event and to ensure all dogs are correctly supervised in the communal areas.
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• During November to March our landscaping contractors MalcFirth will only visit site once a month to complete essential grounds maintenance. This will include clearing leaves, and hard pruning. If you observe any other areas that need attention, please get in touch.
• If there are any specific areas that you feel require a 'harder pruning' please get in touch.
•  Please can I ask all residents with ‘porch areas’ outside your flats to ensure these are kept clear and tidy, to avoid the possibility of any hazards/obstructions in the event of a fire in the block. Thank You.
• If you are experiencing Damp & Mould issues within your property, please ensure you are reporting to Accents Technical Hub 0345 678 0555 option 1 to discuss this further with our trained representative and surveyors.
• Next Scheme Inspection Due: 13/02/2025

November 2024

• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• If you experience any forms of persistent noise related anti-social behaviour which is effecting your ability to enjoy your home peacefully, I would encourage you to notify Accent, but also speak with Broxtowe Council Environmental Health Team about registering your concerns. They have additional powers that Accent do not have access to, and both agencies can work in partnership with each other.
• If you continue to experience any issues in relation to anti-social behaviour, or any other issues please ensure that you raise this to Accent.
• Fly Tipping has been located in/behind the bin stores recently. Accent have an obligation to clear this, however if it becomes a regular occurrence serving charges for next year (24/25) will need to be increased to cover the cost of this. Please dispose of your waste correctly.
• Next Scheme Inspection Due: 16/01/2025

November 2024

• During a recent visit I observed that Block 1-4 which has scaffolding erected around it, had an obstructed fire exit. Our Health & Safety Team were informed immediately and actions were put in place to rectify the problem. 
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• Nottinghamshire Police have notified Accent recently that homeless people have been seen within the area, and therefore it is essential that all block doors are closed and secured at night to avoid anyone using the communal area to sleep. This is the responsibility of any resident of Longthorpe Court.
• After my most recent I feedback to Malcfirth in relation to a possible trip/slip hazard at the back doors when it came to moss growing in the area. I have asked for this to be sprayed on the next visit to try and address the issue before winter.
• Next Scheme Inspection Due: 6/3/2025

November 2024

• This years Planned maintenance Programme includes the communal front and rear doors to each block being replaced. Surveys have taken place and this work should commence before march 2025.
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• If you witness fly tipping taking place, and are happy to report it – your concerns would be noted in the strictest confidence.
• During November to March our landscaping contractors MalcFirth will only visit site once a month to complete essential grounds maintenance. This will include clearing leaves, and hard pruning. If you observe any other areas that need attention, please get in touch. 
• Next Scheme Inspection Due: 12/02/2025

November 2024

• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• During November to March our landscaping contractors MalcFirth will only visit site once a month to complete essential grounds maintenance. This will include clearing leaves, and hard pruning. If you observe any other areas that need attention, please get in touch. 
• Next Scheme Inspection Due: 03/04/2025

November 2024

• Accent have recently cut back the old car park area that was overgrown and being used for the container. Plans are being made for the container to be removed and the car parking spaces to be restored.
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• The Neighbourhood Policing Team in Stapleford are completing regular daily/weekly visits in the area and should be reached out to if you have concerns of anything suspicious.
• I am also visiting on a weekly basis and aim to engage with as many residents as possible.
• Next Scheme Inspection Due: 06/02/2025.

November 2024

• We can confirm that on 4th December 2024, Malcfirth will be attending to remove all the shrubs in the front communal garden area to combat the reports of rats living in the area. The holes will be backfilled and the area will be topped with stones, making it look nice. In the future, Accent may look into purchasing raised beds, if this is something that residents would be keen to get involved in and help with the maintenance?
• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• As the Housing Partner responsible for Rayner Court I make an effort to visit the estate fortnightly in an attempt to pick up and concerns that residents may be experiencing. More recently, concerns have been raised about cannabis consumption in the area. Nottinghamshire Police and Accent visit at different times throughout the day to try and observe/evidence where this may be coming from.
• If you have any additional information - please contact myself, Nottinghamshire Police or Crime Stoppers.
• Next Scheme Inspection Due: 16/01/2025

November 2024

• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• During November to March our landscaping contractors MalcFirth will only visit site once a month to complete essential grounds maintenance. This will include clearing leaves, and hard pruning. If you observe any other areas that need attention, please get in touch.
• Next Scheme Inspection Due: 27/03/2025.

November 2024

• For any residents who have not actively been using their heating over the last few months due to the warm summer weather, it might be time to start trying out your central heating to ensure everything works as it should. Accent experience a surge in repair calls during the autumn/winter months when people starting discovering problems. You may wish to try your heating now to ensure if repairs are needed, that Accent can get to you promptly.
• Please can I encourage all residents to dispose of their waste correctly. After a recent visit I observed piles of rubbish appearing around the area - Accent has a obligation to clear fly tipping but if this becomes a regular occurrence service charges will need to be increased in the next financial year to cover these costs.
• Next Scheme Inspection Due: 17/04/2025