Report a repair or request maintenance

Reporting a repair? Read this first

Before getting in touch, double-check that we're responsible for carrying out the repair by looking at your customer repair responsibilities.

Who repairs what?

Repairs for tenants

Repairs for homeowners

Once you've read the above information about repairs for tenants and homeowners, you can get in touch with us about a repair.

The easiest way to report a repair is using your MyAccount, which is available 24 hours a day.

If your repair is urgent, give us a call on 0345 678 0555 and ask to speak to the team at our Technical Hub.

If it’s not urgent, drop us a message via the form on our contact us page.

Do you know what you're responsible for repairing in your home? Discover who should repair what in our handy guide.

You’re worried about damp and mould in your home, let us so we can investigate and take steps to fix it.

Our adaptations team is here to help you live independently in your home.

We allow our tenants to carry out alterations to their homes according to their tenancy or lease agreement and on a case-by-case basis.

Find out everything you need to know, plus get extra information on special contents insurance designed for tenants in social housing.

Find out if you could claim up to £500 a year for repairs.

Find out more about our planned maintenance programme.

Check out these short videos on some quick and easy step-by-step guides to essential home maintenance and repairs.