How to make a complaint
We’re committed to making sure you have the best experience possible – but sometimes, we don’t always get it right. Here’s how you can let us know we’ve fallen short, so we can improve our services.
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Complaints form
If you have feedback or a concern you'd like to raise, we want to hear from you. Your feedback is essential in helping us enhance our service and respond to issues quickly.
Who we are
Accent is committed to building accessible, sustainable, safe homes. Meet the teams who are helping us achieve our goals.
Meet Accent’s Capital Investment Committee
Accent’s Capital Investment Committee is a formal sub-committee of the Accent Group Board
Our employee benefits
Find out more about the great range of benefits, opportunities and types of support we offer our colleagues to help them thrive in their roles, and feel motivated, inspired and supported.
Moving, buying or selling
Find essential information for Accent customers moving out or buying. Learn about ending your tenancy, selling shared ownership homes, home exchanges, and the steps to becoming a homeowner.
How to end your Accent tenancy
Thinking of moving out? If you’re ending your Accent tenancy, it’s vital you let us know in advance, and follow all the steps outlined in this clear, helpful guide.
Homeownership admin fees
Stay informed about homeownership admin fees with our guide. Learn about expected charges, VAT rates, and additional costs. Download the guide and get in touch with us for more info.
How do 53-week years affect your rent?
Find out how a 53-week year impacts your rent and service charges with Accent. Learn what steps to take if you pay weekly or fortnightly, and how Universal Credit and Housing Benefit are affected.
Your customer repair responsibilities
It’s important to know which things in your home you’re responsible for repairing, and which things Accent will repair for you. We’ve listed who repairs what on this handy page.
Home improvement application form
Many residents like to make improvements to their homes and in the majority of cases we're happy for them to do so.
Maintaining your home’s exterior
Learn about Accent Housing's exterior maintenance process, including the types of work involved, your colour choices, and how long it will take.
Evacuation policies explained
Accent has two main evacuation policies: a Stay Put procedure, and a Full Evacuation procedure. Knowing which one applies to your home could save your life, so read this information carefully.
Support for hoarding
Compulsive hoarding is a disorder where a person stores and collects a large amount of items. If this sounds like someone in your neighbourhood, here are the steps you can take.
Budgeting advice
How much does living in your home cost? What benefits are you entitled to, and what do you need to know about bills? Take control of your budget today with our clear, helpful budget planner and financial advice.
Homes to rent
Discover affordable homes to rent, including houses, flats, and maisonettes. Start your search through local authority choice-based letting or directly with us.
Meet the Accent Board
Accent’s Group Board and Accent’s Housing Board help us deliver high-quality, customer-focused services. Find out more now.