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Stafford House Crop

Fire safety

To help you stay safe in your home, we’ve put together this important guide to preventing fires where you live, plus information on fires in blocks of flats, cladding and evacuation policies.

Customer Feedback Group

Meet Accent’s Executive Team

Accent’s Executive Team works to support the Board and provide leadership, corporate management and governance of our organisation.

On-site developments

We’re scaling up the number of new homes we’re building across the country to offer greater stability, security and foundations for better living to our customers.

An architecht's mock-up of a two-storey home

Surfleet Road

Explore 37 affordable homes at Surfleet Road, Pinchbeck, featuring EPC-rated A properties with solar panels. Offering one- to four-bedroom homes for rent and shared ownership, completed by 2026.

Your home

Whether you’re a tenant or homeowner, we’re here to help you make the most out of where you live. Learn more about your rent and service charges, repair requests and browse important safety information.

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Your contract

Learn about your Accent tenancy or homeownership agreement. Whether you're a tenant or homeowner, find essential details about your rights, responsibilities, and contract terms.

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Rent information for tenants

Useful advice and information on paying your rent, including how we calculate your rent and how often it’s expected to change. 

Black and white shot of water droplets running down glass

Reporting damp and mould

If you’re worried about damp and mould in your home, here's how you can let us know, so we can investigate and take steps to fix it.

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Replacing your windows and doors

We’ll regularly upgrade our properties’ windows and doors helping keep your home comfortable, safe and up to modern standards, and ensuring the exterior of the building is well maintained.

Asbestos Roof Tiles 2

Asbestos

Asbestos is a building material that was used in building houses until the 1980s. It can be harmful if it’s disturbed, but in the vast majority of cases, you don’t need to worry. Find out more now.

Your opinion matters

At Accent, we believe the best way to enhance our services is to listen to the people who know us best - our customers.

Accent’s Customer Voice group

We know the best way to improve our services is to listen to the people who know us best: our customers. Here’s how your voice is helping us make it feel good to be home.

Safeguarding and domestic abuse

If you’re in an unsafe situation or suspect something isn’t right in your community, don’t keep it to yourself. Here’s how you can safely take action, plus advice on the types of support we offer.

Debt Benefits Universal Credit Budget Plan

Understanding Universal Credit

How does Universal Credit work? What is your claimant commitment? And what is the benefit cap? Find out everything you need to know about Universal Credit in this helpful guide.