Accent launches new Customer Engagement Strategy
As a direct result of customer feedback, and in line with our desire to further collaborate with customers on our services, we have launched a brand new Customer Engagement Strategy.
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We've made some changes to how we advertise our homes.
There will be two ways to find a home with Accent – on local council websites for choice-based lettings, or on Rightmove.
Accent's Brand-New Look
We are excited to announce that Accent has undergone a brand refresh, and you will soon start to notice our fresh look.
The Big Conversation
On the 1st and 4th November we are introducing our new customer engagement strategy, and we want you to be part of it. We want to speak to as many of you as possible over these two days.
Talk Money Week
This week, we’ve been celebrating Talk Money Week – a time to encourage everyone to have open conversations about money.
Accent Takes a Stand Against ASB
Over the past week, we have taken significant steps to raise awareness about anti-social behaviour (ASB), highlighting its impact and promoting solutions to tackle the issue.
Accent’s Second Annual Environmental, Social, and Governance (ESG) Report is published
Here is our ESG report which shows our ongoing commitment to delivering safe, sustainable, and affordable homes, while aligning our work with the Sustainability Reporting Standard for Social Housing.
We’d like to know more about our customers
We’re contacting customers to ask a few questions that will help us get to know more about you.
The Big Conversation 2024
In November we held ‘The Big Conversation’, our annual customer engagement event. Over 250 members of #TeamAccent went all over the country, listening to customers' feedback, ideas and thoughts.
Temporary Call Centre Closure
Our call centre will be closed briefly on Thursday, 19th December, from 12:15pm to 1:00pm. We apologise for any inconvenience this may cause
Financial Support this Christmas
We can offer support and advice to help you manage your money and clear any arrears you may get into. Our website is packed with information, including details of free financial services.
Christmas Opening Hours
Over Christmas, our opening hours will be a little different to normal.